IMAGE IDENTITY

About Us

Tailored Marketing Services for Small Businesses

At Image Identity, we’re passionate about small businesses and the journey to success. Founded by Madalen Ross, our mission is to help you grow your business with personalised marketing services that make a real difference.

Our Story

Madalen’s passion for small business runs deep. Her parents, both immigrants who arrived in Australia in the early 1950s, built successful businesses from the ground up. Her father grew a painting and decorating business to a team of 30+ employees, pioneering ‘mirror finishing’ and teaching others in the craft. Her mother, a talented cook and dressmaker, ran her own fashion label before working in hotel kitchens and becoming a founding member of International Women’s Day.

This legacy of resilience, passion, and innovation is what drives us to go the extra mile in supporting small businesses across Australia.

A Google Testimonial from client

Why Choose Us?

We understand how intimidating it can be to hire a service provider online. With so many options and upsell tactics, it’s difficult to know what’s really necessary for your business. At Image Identity, we promise to make the process simple and transparent.

  • No jargon, no confusion: We explain every service clearly, so you’re never left feeling unsure.
  • Tailored solutions: Whether you’re starting from scratch or building on an existing online presence, we’ll offer services that truly benefit your business.
  • Focused on growth: Our goal is to help you expand your reach, attract new customers, and achieve measurable results.

What We Offer

We provide a comprehensive range of services to ensure your business thrives online. Our expertise includes:

  • Small Business Mentoring/Coaching
  • Branding & Graphic Design
  • Marketing / Digital Marketing Strategy
  • Search Engine Optimisation (SEO)
  • Website Development
  • Print Services

As a full-service marketing agency, we offer “concept to print” solutions that help your brand stand out. Whether you need a complete brand overhaul or just need to improve your digital presence, we’re here to help.

A Local Partner with a Nationwide Reach

Based in the Western suburbs of Melbourne, Image Identity works with small businesses across Australia. We’ve built a strong network of partners in areas like branding, business development, web design, and digital marketing. Our team is committed to delivering high-quality, results-driven solutions for businesses of all sizes.

Our Commitment to You

We genuinely care about your business success. Our approach is collaborative—working closely with you to understand your goals and challenges. We take pride in delivering the desired results.

Our clients range from home offices to large enterprises, and many have been with us for years. We build long-term relationships based on trust, quality, and integrity.

The Right Choice for Your Business

Choosing the right marketing partner is crucial to your success. We understand the competitive landscape and offer tailored solutions that maximize your budget while driving meaningful results. We are dedicated to helping you grow your business with services that make a true impact.

We're Here To Help!

Office

Ardeer
Victoria 3022

Hours

M-F: 9 am - 5 pm
S-S: Closed
After Hours by appointment